Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern sarahwilloughby.com’s relationship with you in relation to your use of this website.
By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to sarahwilloughby.com and “You” and “Your” refers to you, the client, visitor, website user or person using our website.
AMENDMENT OF TERMS
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and sarahwilloughby.com’s rights and obligations to each other.
LIMITATION OF LIABILITY
It is an essential pre-condition to you using our website that you agree and accept that sarahwilloughby.com is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
COMPETITION AND CONSUMER ACT
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), sarahwilloughby.com’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
You must be over 18 years of age to use this website and to purchase any goods or services.
PAYMENT
Payments must be made in full at the time of booking.
PERIOD OF VALIDITY FOR TRANSFORMATION COACHING, FERTILITY COACHING AND REIKI HEALING PACKAGES
One-month Transformation Coaching, Fertility Coaching and Reiki Healing Packages must be used within two months of purchase. Two-month Transformation Coaching, Fertility Coaching and Reiki Healing Packages must be used within four months of purchase. Six-month Transformation Coaching Packages must be used within twelve months of purchase.
DELIVERY OF PRODUCTS
Physical Products
Physical products may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for products that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of sarahwilloughby.com.
Digital Products
Digital products are delivered immediately. Please be aware that there are inherent risks associated with downloading any software and digital products.
No change-of-mind refunds: Due to the digital nature of our products, we do not offer refunds for change of mind once a file has been downloaded or accessed.
Technical issues: If you are unable to download your file, or if the file is corrupt or does not function as described, contact us at sarah@sarahwilloughby.com within 14 days of purchase. We will either resolve the issue or provide a full refund.
Product descriptions: Please read product descriptions, file specifications, and compatibility requirements carefully before purchasing. We are happy to answer questions before you buy.
Nothing in this policy removes your statutory rights under the Australian Consumer Law, including your right to a refund where a product fails to meet consumer guarantees.
CANCELLATIONS, RETURNS AND REFUNDS
Session packages: Unused sessions in Transformation Coaching, Fertility Coaching and Reiki Healing Packages may be refunded on a pro-rata basis at any time, less a 10% administration fee. Refunds will be processed promptly and payment made by the same method that you made payment.
Sessions for one-month packages are forfeited if not used within two months of purchase. Sessions for two-month packages are forfeited if not used within four months of purchase. Sessions for six-month packages are forfeited if not used within twelve months of purchase.
Refund of completed sessions: We do not offer refunds for coaching sessions that have already been delivered.
Cancellation and rescheduling: We require 24 hours’ notice to reschedule or cancel a session. Sessions can be rescheduled via the link contained in the confirmation email.
Sessions cancelled with less than 24 hours’ notice, or not attended, will be forfeited.
Late for a session: In the event that you are late for a session, it will still conclude at the scheduled time.
Where a session cannot be delivered: If we are unable to deliver a session due to unforeseen circumstances on our end, we will reschedule at your convenience or refund the session in full.
Product Returns
sarahwilloughby.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of sarahwilloughby.com
Events, Workshops and Women's Circles
Tickets purchased by you: Full refund if cancelled more than 21 days before the event. 50% refund if cancelled 8–21 days before the event. No refund within 7 days of the event date. Ticket transfers to another person are permitted at no charge with at least 48 hours’ notice.
Event cancelled or postponed by us: If we cancel, you will receive a full refund of your ticket price within 10 business days. If we postpone, you may transfer your ticket to the new date or receive a full refund.
Force majeure: In circumstances beyond our reasonable control (natural disaster, government direction, public health emergency), we will offer credit toward a future event, but cannot guarantee cash refunds.
This policy does not affect your statutory rights under the Australian Consumer Law.
LINKS TO OTHER WEBSITES
sarahwilloughby.com may provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between sarahwilloughby.com and the owners of those websites. sarahwilloughby.com takes no responsibility for any of the content found on the linked websites.
sarahwilloughby.com’s website may contain information or advertisements provided by third parties for which sarahwilloughby.com accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice, nor do we take any responsibility for any advice received in this regard.
DISCLAIMER
To the fullest extent permitted by law, sarahwilloughby.com absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. sarahwilloughby.com gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of sarahwilloughby.com to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you, but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
YOUR PRIVACY
At sarahwilloughby.com, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.
You may change your details at any time by advising us in writing via email at sarah@sarahwilloughby.com. All information we receive from our customers is protected by our secure servers. sarahwilloughby.com’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.
THIRD PARTIES
We do not and will not sell or deal in personal or customer information. We may, however, use your information in a general sense without any reference to your name or your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services, but not for any other use.
DISCLOSURE OF INFORMATION
sarahwilloughby.com may be required, in certain circumstances, to disclose information in good faith and where sarahwilloughby.com is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.
EXCLUSION OF COMPETITORS
If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of sarahwilloughby.com. sarahwilloughby.com expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term, then sarahwilloughby.com will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. sarahwilloughby.com reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.
COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular, you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download on this website.
sarahwilloughby.com expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
WHOLE AGREEMENT
These terms and conditions represent the whole agreement between you and sarahwilloughby.com concerning your use and access to sarahwilloughby.com’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
EXCLUSION OF UNENFORCEABLE TERMS
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
EDUCATION, COACHING OR REIKI HEALING
By using our services, you agree that sarahwilloughby.com is not to be held liable for any decisions you make based on any of our services or guidance and any consequences, as a result, are your own. Under no circumstances can you hold sarahwilloughby.com liable for any actions you take nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any guidance, advice, coaching, materials or techniques used or provided by sarahwilloughby.com.
All our information on both the website and in consultations is intended to assist you and does not in any way, nor is it intended to substitute professional, financial or legal advice. Results are not guaranteed and sarahwilloughby.com takes no responsibility for your actions, choices or decisions.
JURISDICTION
This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and sarahwilloughby.com that results in litigation, then you must submit to the jurisdiction of the courts of Victoria.